https://www.healthsharetech.com/categories/development/Recent content in Development on HealthShare Technology SolutionsHugoen-usWed, 18 Mar 2026 10:00:00 -0500https://www.healthsharetech.com/blog/building-alice-an-empowering-ai-agent/Wed, 18 Mar 2026 10:00:00 -0500https://www.healthsharetech.com/blog/building-alice-an-empowering-ai-agent/<p>What does it look like to build AI agents that actually empower people&rsquo;s lives, not just &ldquo;augment&rdquo; them? For HealthShare Technology Solutions, I wanted to build an AI agent that non-technical users can actually use to take the hassle out of their health care cost sharing membership. In this post I&rsquo;ll describe the guiding principles and design decisions that made Alice not just possible, but empowering to everyday users.</p> <p>The guiding principles I used in building Alice come down to four key words:</p>