Frequently Asked Questions

About HealthShare Technology Solutions

What is HealthShare Technology Solutions?

HealthShare Technology Solutions is a software company dedicated to simplifying healthcare cost-sharing administration. We build technology that reduces the administrative burden of Health Care Sharing Ministry (HCSM) plans, particularly those using Christian Healthcare Ministries (CHM), while maintaining the world-class care and financial support these plans offer.

Our team combines years of experience in healthcare plan administration and software development to create solutions that help both plan administrators and members manage medical expenses more efficiently.

What is the HealthShare app?

The HealthShare app is a comprehensive healthcare reimbursement tracking application that helps members manage medical expenses and interact with Christian Healthcare Ministries (CHM). It’s available as both a web application and mobile apps for iOS and Android.

The app streamlines the entire reimbursement process, from uploading receipts to submitting claims to CHM, making it easier for employees and plan members to get reimbursed for their medical expenses.

How does HealthShare work with Christian Healthcare Ministries (CHM)?

HealthShare helps you navigate CHM’s reimbursement process. The app helps you:

  • Track Medical Expenses: Organize all your medical costs in one place
  • Generate CHM Forms: Auto-fill CHM submission forms with your information
  • Submit Reimbursement Requests: Submit expenses to CHM with required documentation
  • Track Submission Status: Monitor the progress of your CHM submissions
  • Manage Multiple Submission Types: Handle standard submissions, add-ons, personal responsibility, and HRA submissions

The app knows CHM’s requirements and helps ensure you submit complete documentation the first time, reducing delays in getting reimbursed.

Who is HealthShare designed for?

HealthShare is designed for two main audiences:

For Organizations: Churches, ministries, and other organizations that offer CHM-based healthcare plans to their employees. Our platform dramatically reduces the administrative workload for plan administrators.

For Plan Members: Employees and individuals enrolled in CHM-based plans who need a simple way to track expenses, submit claims, and get reimbursed quickly.

Alice AI Assistant

What is Alice AI and how does it help me?

Alice is your AI-powered assistant within the HealthShare app. She helps you manage the reimbursement process by:

  • Answering Questions: Get instant answers about your reimbursements, submission requirements, and CHM policies
  • Communicating with Providers: Alice can reach out to healthcare providers on your behalf via email and phone
  • Processing Documents: Alice helps extract information from your medical bills and receipts
  • Tracking Your Progress: Get updates on your submissions and what steps you need to take next
  • Managing Conversations: Keep all communication with providers and about your claims organized in one place

Alice is available 24/7 through in-app messaging, making it easy to get help whenever you need it.

Can Alice really call my healthcare providers?

Yes! One of Alice’s most powerful features is the ability to make automated phone calls to healthcare providers to request itemized bills. Here’s how it works:

Requirements:

  • Your provider must have a phone number on file
  • The provider must be approved for AI calling by your plan administrator
  • You must authorize communication with the provider
  • The date of service must be at least 5 business days ago

The Process:

  1. You or your admin requests an itemized bill through the app
  2. Alice validates that the provider is eligible for AI calling
  3. Alice makes the phone call automatically
  4. The conversation is transcribed and stored in your account
  5. You receive the itemized bill when the provider responds

This feature saves you time and eliminates the hassle of calling providers during business hours.

Is my data private when using Alice?

Yes, your data privacy is important to us. All conversations with Alice are secured and protected. You also have control over your data:

  • Opt-out Option: You can opt out of having your conversation data used for AI training purposes
  • Secure Storage: All messages, transcripts, and documents are encrypted
  • Limited Access: Only you and authorized administrators can view your conversations

Alice includes a clear disclaimer that “Alice can make mistakes,” and we encourage users to verify important information.

Using the HealthShare App

How do I submit medical expenses for reimbursement?

The HealthShare app guides you through the entire submission process:

Step 1: Add Your Expense

  • Upload a receipt photo (the app can automatically extract data using OCR)
  • Or manually enter expense details (provider, date, amount)

Step 2: Create or Assign to an Incident

  • Group related expenses together under a medical “incident” (like a surgery or illness)

Step 3: Complete Required Information

  • Fill in any missing details prompted by the app
  • The app tracks what information is still needed via a smart checklist

Step 4: Request Itemized Bills

  • If needed, request itemized bills from providers (Alice can do this automatically)

Step 5: Submit to CHM

  • Fill out the auto-populated CHM submission forms
  • The app generates all required paperwork
  • Submit with one click

Step 6: Track Progress

  • Monitor your submission status
  • Get notified when action is required
  • Record when you receive reimbursement from CHM

What is the smart checklist (To-Do) system?

The HealthShare app features an intelligent task management system that automatically creates action items based on your expense status. Instead of wondering “what do I need to do next?”, the app tells you exactly what’s required.

The app creates to-dos for:

  • Missing information: Fill in expense details like date, provider, or amount
  • Itemized bills: Request detailed bills from providers
  • Submissions: Submit your incident to CHM when ready
  • Payment records: Record how much CHM paid you
  • Advance repayments: Repay advance funds after receiving reimbursement
  • Document attachments: Attach receipts to the correct expenses
  • Personal responsibility: Pay your portion of medical costs

Each to-do includes:

  • Clear description of what’s needed
  • Due dates (when applicable)
  • Direct links to take action
  • Automatic completion when you resolve the issue

The app organizes to-dos by incident and shows you what’s most urgent, so you never miss a deadline or forget an important step.

What are advances and how do they work?

Advances are emergency funds that your plan administrator can provide before you receive CHM reimbursement. This helps when you have large medical bills and need funds immediately.

How Advances Work:

  1. Request: Submit a request through the app for an advance against your expected CHM reimbursement
  2. Review: Your plan administrator reviews the request
  3. Approval: Admin approves, denies, or modifies the amount
  4. Disbursement: Approved funds are transferred to you
  5. Track: Monitor your submission to CHM
  6. Repayment: When you receive CHM reimbursement, you repay the advance
  7. Confirmation: Admin confirms receipt of repayment

The app tracks:

  • Which expenses are covered by the advance
  • Estimated CHM reimbursement timeline
  • Repayment status
  • Repayment to-dos and reminders

This feature is optional and must be enabled by your organization.

Is there a mobile app?

Yes! HealthShare is available on both iOS and Android:

The mobile apps provide all the same features as the web application, plus:

  • Push Notifications: Get instant alerts for important updates
  • Camera Integration: Take photos of receipts directly in the app
  • App Badge: See unread notification count on your home screen
  • Optimized Mobile UI: Touch-friendly interface designed for phones

You can also access HealthShare through the web portal at app.healthsharetech.com.

Does the app automatically process my receipts?

Yes! HealthShare uses AWS Textract, an advanced AI-powered OCR (Optical Character Recognition) system, to automatically extract information from your receipts and medical bills.

When you upload a receipt, the app can:

  • Identify the healthcare provider
  • Extract the date of service
  • Detect the total amount
  • Pull line-item details from itemized bills
  • Suggest which expense to attach it to

How it works:

  1. Upload a photo or PDF of your receipt
  2. The app processes it with AI (usually within seconds)
  3. Review the extracted information
  4. Make any corrections if needed
  5. Attach the receipt to the correct expense

You can also provide feedback if the extraction is inaccurate, which helps improve the system over time.

This feature is optional and can be configured by your organization administrator.

For Plan Administrators

What features are available for plan administrators?

Plan administrators have access to powerful tools to manage their organization’s healthcare plan:

Member Management:

  • Add and remove members
  • View member profiles and contact information
  • Monitor member progress through submissions

Advance Management:

  • Review advance payment requests
  • Approve or deny requests
  • Modify approved amounts
  • Track repayment status

Provider Management:

  • Maintain provider directory
  • Manage provider contact information
  • Whitelist providers for AI calling
  • View provider communication history

Organization Settings:

  • Configure plan-specific rules and requirements
  • Customize submission instructions
  • Enable/disable features (AI calling, receipt processing, advances)
  • Set medical bill thresholds

Monitoring & Support:

  • View all member conversations with Alice
  • Access AI phone call transcripts
  • Monitor member to-do lists
  • Track submission progress across the organization

Communication:

  • Initiate AI phone calls to providers on behalf of members
  • Review email communications
  • Track provider responses

Administrators access these features through a dedicated admin panel with role-based permissions.

Can administrators customize the app for their organization?

Yes! The HealthShare app is highly customizable to match your organization’s specific needs:

Customization Options:

  • Submission Instructions: Add custom instructions for your members
  • Form Customization: Customize CHM form fields and requirements
  • Medical Bill Rules: Set thresholds and rules specific to your plan
  • Feature Flags: Enable or disable features like:
    • AI phone calling
    • Automatic receipt processing
    • Advance payment system
    • Specific notification types
  • Branding: Configure organization name and settings
  • Custom Rules: Set rules for medical bill totals and submission requirements

These customizations ensure the app works exactly how your organization needs it to, while maintaining compliance with CHM requirements.

Technical & Security

How secure is my medical data?

Security and privacy are our top priorities. HealthShare uses industry-standard security practices:

Data Encryption:

  • All data is encrypted in transit (HTTPS/SSL)
  • Sensitive data is encrypted at rest
  • Secure file storage using AWS S3

Authentication & Authorization:

  • Secure user authentication via Supabase
  • Multi-factor authentication options
  • Row-level security ensures users can only see their own data
  • Role-based access control for administrators

Compliance:

  • HIPAA-aware data handling practices
  • Medical Information Release (HIPAA authorization) forms included
  • Regular security audits and monitoring via Sentry

Privacy Controls:

  • Opt-out of AI training data
  • Account deletion available
  • Transparent data usage policies

Your medical information is never shared with third parties except as required to process your CHM submissions.

What technology does HealthShare use?

HealthShare is built on modern, reliable technology:

Frontend:

  • React web application
  • Expo React Native for mobile apps (iOS & Android)
  • Responsive, mobile-first design

Backend:

  • Supabase (PostgreSQL database with real-time capabilities)
  • Laravel admin panel
  • Background job processing

Integrations:

  • AWS Textract for OCR and document processing
  • AWS S3 for secure file storage
  • Telnyx for AI phone calling
  • Expo Push Notifications for mobile alerts

Infrastructure:

  • Cloud-hosted for reliability and scalability
  • Real-time data synchronization
  • Automated backups
  • Error tracking and monitoring

This architecture ensures the app is fast, reliable, and can scale to support organizations of any size.

Getting Started

How much does HealthShare cost?

HealthShare is typically provided through your employer or organization as part of your healthcare plan. Pricing varies based on:

  • Number of members in your organization
  • Features enabled (AI calling, receipt processing, etc.)
  • Support level required

For Organizations: Contact us at support@healthsharetech.com for pricing information and to discuss your organization’s needs.

For Individual Members: Check with your organization’s plan administrator. In most cases, HealthShare is provided at no additional cost to you as part of your healthcare benefits.

How do I get started with HealthShare?

If you’re a plan member:

  1. Check with your employer or organization to see if they offer HealthShare
  2. Download the mobile app or visit app.healthsharetech.com
  3. Sign up with your email and create a password
  4. Complete your profile and add dependent information
  5. Enter your CHM membership number
  6. Start adding expenses and submitting for reimbursement

If you’re an organization:

  1. Contact us at support@healthsharetech.com
  2. Schedule a demo to see how HealthShare works
  3. Discuss your organization’s specific needs
  4. Set up your organization in the app
  5. Invite your members
  6. Provide training and support resources

We provide onboarding support to ensure a smooth transition for both administrators and members.

Where can I get support?

We’re here to help! Contact us at:

For organizations implementing HealthShare, we provide:

  • Onboarding and training sessions
  • Administrator support
  • Technical documentation
  • Regular check-ins during rollout

Additional Questions

Can I use HealthShare with other health care sharing ministries besides CHM?

Currently, HealthShare is specifically designed to work with Christian Healthcare Ministries (CHM) and CHM-based employer plans. Our forms, submission processes, and requirements are tailored to CHM’s specific needs.

If your organization uses a different health care sharing ministry and is interested in HealthShare, please contact us at support@healthsharetech.com to discuss potential customization options.

What happens to my data if I leave my organization?

Your account and data are associated with your organization membership. If you leave your organization:

  • Your access to that organization’s plan data will be removed
  • Administrators can remove your membership from the organization
  • You have the option to delete your account entirely from the Settings page
  • We retain data as required by legal and compliance requirements

Contact your organization’s plan administrator if you have questions about data retention policies specific to your plan.

Does HealthShare work for family members and dependents?

Yes! The HealthShare app supports managing expenses for your entire family:

  • Add Dependents: Enter dependent information in your profile
  • Track Family Expenses: Record medical expenses for any family member
  • Dependent-Specific Submissions: Submit claims for dependents under your CHM membership
  • Separate Incident Tracking: Track different medical events for each family member

All family member data is kept secure and organized under your account.

What if I have a question that’s not answered here?

We’re happy to help! You can:

  1. Ask Alice: Use the in-app AI assistant for immediate answers
  2. Email Us: Send your question to support@healthsharetech.com
  3. Contact Your Admin: Reach out to your organization’s plan administrator for organization-specific questions
  4. Visit Our Website: Check out more information at www.healthsharetech.com

Last updated: March 2026